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A1: We know firsthand how challenging it can be to find accommodations for dogs with behavioral quirks. When it comes to sitting, our priority is providing your dog with the care and comfort they need - either in your home or in one of our quiet and calm homes. Rules, structure and routine will be implemented when human parents are gone if that is what is needed to make sure your pup continues to succeed!
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A2: Tooth & Tail’s facility is truly a home-away-from-home! Our teammates go above and beyond to ensure your pup’s digs resemble a home environment. We strive to make their stay fun, relaxing, and stress-free! There is a teammate on-site for all overnight stays, optimizing safety and security. Though we don’t have the capacity for facility tours due to our commitment to maintaining a calm, quiet atmosphere, we are happy to send you a video tour. You will also get pics or updates throughout your pups’ stay!
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A3: To maintain a calm, stress-free environment for the dogs, we have an extensive trial process prior to approval for daycare and overnight stays. Prices are listed on the Services page. We know all dogs are different, and we will go at your pup’s pace. Some blow right through the trial, while others need a little more time to settle in.
1. Meet & Greet: A 30-minute in-person session, where we meet you & your pup and customize a care plan.
2. Socialization Session: A 60-minute session, where your pup gets to explore the home and socialize (if dog-social).
3. Doggie Daycare Trial: Your pup spends the day with us!
4. Overnight Trial: For anticipated stays of 1-3 nights, your pup will need to stay with us for a one night trial. For stays of 4+ nights, a 2-night trial is required.
Your pup must be able to be crated or free-roaming in a bedroom (without being destructive) during downtime.
Vaccinations: up-to-date Rabies, Distemper (DHPP), and Bordetella. After receiving the Bordetella vaccine, pups must wait a minimum of 7 days before arriving for daycare or overnights. Dogs are still shedding the Bordetella bacteria after receiving the vaccine and are contagious to other pups. Check your last vet bill and look for the "reminders" for your pup's due dates on these vaccines to make sure they are up to date!
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A4: Any cancellations made less than 72 hours from the start of a reservation, will be charged the entire amount for the reservation at the time of cancellation. This applies to all services - overnights, dayboarding, social sessions, training sessions, walks, check-ins, meet and greets, etc.
These changes include, but are not limited to: postponing a reservation, reducing the number of days of a reservation, picking up a day or multiple days early when your dog is already checked in to a reservation, reducing the number of pets included in the reservation, no-showing for a reservation, etc.
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A5: Holiday dates are subject to a 25% increased rate.
Payment: Any reservation that is made during holiday dates, or that overlaps with holiday dates, will require a 100% deposit at the time of the reservation.
Cancellation: One week notice is required for any cancellations, otherwise the deposit will not be refunded. This includes, but is not limited to: postponing a reservation, reducing the number of days of a reservation, picking up a day or multiple days early when your dog is already checked in to a reservation, reducing the number of pets included in the reservation, no-showing for a reservation, etc. Cancellations performed prior to one week will be refunded less the online transaction fee of 5%.
Holiday Dates: 2024
Veterans Day: November 8-November 12
Thanksgiving: November 22-December 2
Christmas/NYE: December 20-January 2
Holiday Dates: 2025
Spring Break: March 14-March 24
Easter: April 17-April 21
Memorial Day: May 23-May 27
Independence Day: July 3-July 7
Labor Day: August 29-September 2
Veterans Day: November 7-November 11
Thanksgiving: November 21-December 1
Christmas/NYE: December 19-January 4
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A6: We have experience working with dogs of all ages and backgrounds. Here are a few of the skills & behaviors we can work on. This list is by no means exhaustive!
Basic obedience: eye contact, sit, down, recall, stay, place, loose leash walking, and some fun tricks!
Defensive, fearful, & territorial behaviors: dog-dog interactions & socialization, dog-human interactions, bite prevention, introductions to new humans, resource guarding, on-leash reactivity
Miscellaneous issues: jumping, mouthing, potty training, separation anxiety, crate training, dog-cat integration, specific personality conflicts
Your pup and your family are unique, and your services will be targeted toward your needs. Let’s talk about what those needs are and create a personalized plan!
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A7: Please create a profile on Gingr. This is also where you can log-in and update any unique information about your pup - feeding schedule, medications, behavioral quirks, etc. We also use this as a transaction platform, so please make sure your credit card information is up-to-date!
Tooth & Tail Gingr App (click here)
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